Last updated: September 2026

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§ 1 Scope

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(1) These General Terms and Conditions apply to the use of the website deutschstart-online.de and to all contracts between Deutsch Start and customers for the digital learning offers available on the website.

(2) Deutsch Start offers digital learning content for learning the German language and for preparing for German exams.

(3) These Terms apply in particular to online courses, learning modules, exercises, exam preparation, exam simulations, learning videos, audio content, speaking exercises and other digital learning materials.

(4) By concluding a contract, the customer agrees to these Terms.

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§ 2 Provider

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Deutsch Start

Website: deutschstart-online.de
Email: support@deutschstart-online.de

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§ 3 Services of Deutsch Start

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(1) Deutsch Start offers digital learning programs to support learning the German language and preparing for German exams.

(2) The offers may in particular include the following content:

• Reading

• Listening

• Writing

• Speaking

• Exam preparation

• Exam simulations

• Learning videos

• Audio exercises

• Exercises and tasks

• Learning strategies

• Vocabulary exercises

• Speaking exercises

• Digital learning materials.

(3) The specific scope of an offer is set out in the respective description on deutschstart-online.de.

(4) Deutsch Start is not an official examination centre of the Goethe-Institut or telc. The content offered serves exclusively to prepare for and support learning German and exam preparation.

(5) Deutsch Start does not guarantee any particular learning outcome and in particular does not guarantee passing a Goethe, telc or other language exam.

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§ 4 Conclusion of contract

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(1) The presentation of the offers on the website does not constitute a binding contractual offer.

(2) The customer can select a desired offer and complete the ordering process on the website.

(3) By completing the ordering process, the customer submits a binding offer to conclude a contract.

(4) The contract is concluded as soon as Deutsch Start confirms the order or provides the customer with access to the booked digital content.

(5) Confirmation may be given electronically, in particular by email.

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§ 5 Prices and payment

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(1) The prices stated on deutschstart-online.de at the time of the order apply.

(2) The available payment methods are shown to the customer during the ordering process.

(3) The total price is shown to the customer before the order is completed.

(4) The customer is obliged to provide the information required for payment correctly and completely.

(5) Payment must be made in accordance with the payment method and payment deadline stated in the ordering process.

§ 6 Access to digital content

(1) After successful payment, the customer receives access to the booked digital content.

(2) Access may be provided in particular via a personal customer or participant area.

(3) The duration of access depends on the offer booked.

(4) The customer is not entitled to have the content provided in a particular technical form or via a particular device.

(5) Deutsch Start may further develop or update content technically, provided that this does not impair the agreed essential service.

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§ 7 Personal access and access data

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(1) Personal access to a digital offer is generally intended only for the customer who purchased the offer.

(2) Access data may not be passed on to other persons.

(3) Shared use of a personal customer account by several persons is not permitted unless this is expressly offered.

(4) The customer is obliged to keep their access data confidential.

(5) In the event of a justified suspicion of misuse, Deutsch Start may temporarily block access insofar as this is necessary to prevent or investigate misuse.

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§ 8 Copyright and use of content

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(1) Unless otherwise stated, all content provided by Deutsch Start is protected by copyright.

(2) This applies in particular to texts, images, graphics, videos, audio, exercises, tasks, learning materials and other digital content.

(3) The customer receives the right to use the purchased content for personal learning purposes.

(4) Passing on, publishing, reproducing or making the content publicly available is not permitted without the prior consent of Deutsch Start, unless permitted by law.

(5) In particular, paid content may not be redistributed on other websites, platforms, social networks, messenger services or other areas.

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§ 9 Technical requirements

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(1) To use the digital offers, the customer needs a suitable internet-enabled device and internet access.

(2) The customer bears the costs of their own internet access and technical equipment.

(3) Deutsch Start strives to ensure that the website and the digital offers are available as reliably as possible.

(4) However, availability at all times and without interruption cannot be guaranteed.

(5) Temporary restrictions may arise in particular from maintenance work, technical faults or events beyond the control of Deutsch Start.

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§ 10 Right of withdrawal

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(1) Consumers are generally entitled to the statutory right of withdrawal.

(2) Details of the right of withdrawal are set out in Deutsch Start's separate cancellation policy.

(3) Special statutory provisions apply to digital content.

(4) In the case of digital content not supplied on a tangible data carrier, the right of withdrawal may expire under the statutory conditions if the consumer expressly agrees that performance of the contract begins before the withdrawal period expires and confirms their knowledge that the right of withdrawal will be lost.

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§ 11 Provision before the end of the withdrawal period

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Where required by law, the customer will be expressly informed before the provision of digital content begins that their right of withdrawal may expire under the statutory conditions as a result of the immediate provision of the digital content.

The corresponding consent and confirmation are obtained in the ordering process where necessary.

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§ 12 Liability

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(1) Deutsch Start is liable in accordance with the statutory provisions.

(2) In particular, Deutsch Start is liable without limitation for damage resulting from injury to life, body or health and for damage based on intentional or grossly negligent conduct, insofar as provided for by law.

(3) Deutsch Start does not guarantee any particular learning outcome or passing a language exam.

(4) The customer's statutory claims remain unaffected.

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§ 13 Obligations of the customer

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The customer undertakes to use the website and the digital offers of Deutsch Start properly and in accordance with these Terms.

In particular, it is not permitted to:

• pass on access data to third parties,

• use personal access together with other persons,

• pass on paid content,

• copy or distribute content without permission,

• make content publicly available,

• circumvent technical protection measures,

• intentionally damage or disrupt the website.

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§ 14 Blocking of access

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(1) In the event of a serious breach of these Terms or proven misuse, Deutsch Start may temporarily block access.

(2) Where possible, the customer will be informed of the reason for the blocking.

(3) The customer's statutory rights remain unaffected.

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§ 15 Customer service

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The customer can contact Deutsch Start with questions about orders, digital offers, access or technical problems.

Email: support@deutschstart-online.de

Deutsch Start strives to process customer enquiries within a reasonable time.

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§ 16 Data protection

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Personal data are processed in accordance with the applicable data protection regulations.

Further information on the processing of personal data can be found in Deutsch Start's privacy policy.

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§ 17 Changes and updates

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(1) Deutsch Start may further develop and update digital content and functions.

(2) Changes may not unreasonably impair the essential contractually agreed services.

(3) The customer's statutory rights remain unaffected.

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§ 18 Dispute resolution

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Deutsch Start endeavours to resolve questions and complaints directly with the customer.

The former EU platform for online dispute resolution was discontinued on 20 July 2025. A link to this platform is therefore not provided.

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§ 19 Applicable law

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(1) The law of the Federal Republic of Germany applies.

(2) With regard to consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the state in which the consumer has their habitual residence.

(3) The statutory rules on jurisdiction apply to consumers.

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§ 20 Final provisions

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(1) Should any provision of these Terms be or become invalid in whole or in part, the remaining provisions shall remain unaffected.

(2) The statutory provisions shall apply in place of the invalid provision.

(3) The version of these Terms valid at the time the contract is concluded applies.

Deutsch Start

Website: deutschstart-online.de
Email: support@deutschstart-online.de

Last updated: September 2026